KEEPING US ALL SAFE
To ensure we are able to provide a comfortable and safe theatre going experience for everyone, there are a few things we need you to do and know ahead of your visit. Please take a moment to read the information below.
This information will continue to be updated in line with current Government guidance so we recommend checking back again before your performance.
BEFORE YOU ARRIVE
THE NHS COVID-19 APP
All members of your party over the age of 16 will need to use the NHS COVID-19 application to register for Track and Trace upon entry to the theatre.
If any member of your party is unable or unwilling to do so, you will need to complete the form in your pre-visit email ahead of your visit and present the verification email on arrival.
DO NOT ATTEND IF YOU FEEL UNWELL
If you are feeling unwell, do not travel on public transport or attend the theatre. You can let us know that you are unable to attend by emailing us at email@example.com or call 01789 333935. You will be able to exchange your tickets to a future performance free of charge, subject to availability.
WHEN YOU ARRIVE
Ahead of your visit, we ask that you arrive in good time and help us to prevent crowding or queuing. Seating is unreserved and audiences will be seated on a first come first served basis.
All members of your party must enter the theatre together. Please only join the queue when your full party has arrived, as there will be no re-admittance to the theatre.
WEAR A FACE COVERING
You will be required to wear a face covering throughout your visit; both when moving around the theatre and during your performance.
If you are exempt due to medical reasons, please let us know by emailing firstname.lastname@example.org
During your visit, our staff will be wearing clear face masks to make communication easier.
HAVE YOUR E-TICKET READY
Please have your ticket ready on your device or printed to speed up entry.
We’re unable to have our cloakrooms open at the moment. Please only bring minimal belongings that can be stored beneath your seat. We are unable to store larger items.
DRINKS & REFRESHMENTS
Interval drinks and refreshments will be available to pre-order on the night.
INSIDE THE THEATRE
SANITISE YOUR HANDS
You’ll find hand sanitisation stations located throughout the venue. Please make use of these.
FOLLOW DIRECTIONS FROM STAFF
As a safety measure, we have increased the number of ushers in our venues to ensure your visit runs as smoothly as possible. You may be asked to follow specific routes around the theatre so please take note of these. If you require any assistance, do not hesitate to ask.
WEAR A FACE COVERING
During your visit, you must wear a face covering at all times, except if you are eating or drinking.
If you are exempt due to medical reasons, please let us know by clicking here.
The theatre is thoroughly cleaned throughout the day, and common contact surfaces are treated with antibacterial fogging machines.
For your safety and security, we have a number of additional checks before we can admit you to the theatre. We appreciate your patience and understanding while these are taking place. Please be aware that these are all contact-free.
Social distancing measures are in place inside all of our theatres and bars. Please adhere to these guidelines during your visit.
In order to reduce physical contact, our venues is now cashless, and no cash payment will be taken in bar or Box Office.