Terms & Conditions

Ticketing Terms (please read with our Terms of Use)

The website at www.thebearpit.org.uk (our website) is owned and operated by The Bear Pit Theatre Ltd (The Bear Pit or we). For further details about the The Bear Pit, please see the end of these terms.

These terms set out the terms that apply to all Bear Pit Theatre tickets purchased in person, by telephone or online.
These terms and conditions apply to tickets for performances and events and references in these terms to ‘performances’ will also include events.

Rules of admission

    • 1. You need a valid ticket which must be produced on arrival in order to enter the auditorium.
    • 2. Please check carefully the theatre, date and time on your ticket as mistakes cannot always be rectified after the booking has been confirmed.
    • 3. The advertised running time may change so please check with the Box Office on the day of the performance.
    • 4. We reserve the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the theatre and take appropriate action to enforce this right.
    • 5. If you arrive later than the advertised start time or you need to leave the auditorium for any reason then you may be asked to wait until a suitable break in the performance before you can take your seat. This may be the interval.
    • 6. To ensure our audience safety the Bear Pit may conduct occasional security searches which may include searching your bag before entering the auditorium.
    • 7. Your ticket can only be refunded in the event that the performance is cancelled.
    • 8. In the event of a cancelled performance or a performance that has to be abandoned part way through, we will not be liable for additional travel or accommodation expenses.
    • 9. Reselling your ticket for profit or commercial gain makes it void.
    • 10.We reserve the right to make alteration to the advertised details for the performance at short notice (for example cast changes). In these instances The Bear Pit Theatre is not obliged to refund the ticket or exchange for another performance.
    • 11.On rare occasions the performance or public areas may be filmed, sound recorded or photographed. Buying a ticket affirms your consent to the filming, sound recording and/or photography of yourself as a member of the audience and possible subsequent broadcasts/publication.
    • 12.We cannot be held responsible for the loss or damage to your personal property whilst at the venue.
    • 13.The unauthorised use of cameras, videos or any other sort of audio or visual recording equipment is strictly forbidden.
    • 14.Mobile phones, pagers and digital watches must be turned off at all times in the auditorium.
    • 15.Babes in arms are not admitted to the auditorium. All children must be old enough to occupy their own seats. Please check on the production details if there is a lower age limit before purchasing tickets.
    • 16.Strobe lighting, smoke effects (including smoking on stage), loud bangs and gunshots are sometimes used in productions.
    • 17.For Health & Safety reasons, wheelchair users are not permitted to transfer into fixed seating.
    • 18.You may not take drinks in glasses into the auditorium. Plastic cups are available for any cold drinks and may be taken in.

Print the Ticketing Terms

Payment details, prices and delivery

      • 1. The price of any Tickets will be as quoted on our website, except in cases of obvious error.
      • 2. The prices include any VAT applicable.
      • 3. The prices shown on the Ticket Source website also show any booking fees.
      • 4. If you are under 18 years old you may purchase Tickets only with the involvement of your parent or guardian.
      • 5. Payment for all Tickets must be by credit or debit card.
      • 6. When you book Tickets via Ticket Source you can either specify that you want ETickets, Mobile Tickets (e.g. sent to a mobile phone) or Tickets send by Standard post. Charges are shown on the Ticket Source website
      • 7. Tickets may be made refundable with an additional charge as shown on the Ticket Source website
      • 8. We will not accept any responsibility for tickets that are mislaid or lost in the post.
      • 9. Ticket Source will will endeavour to dispatch your tickets within 72 hours of your booking. If your tickets have not arrived within 5 working days of the booking, please contact Ticket Source.

The Customer Purchase Policy (Ticket Source Merchant Service) are available to view when purchasing tickets online.

Exchanges and Refunds

        • 1. Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled, moved to another date, or if details of the Event are significantly changed after a booking is placed (significant changes being a change of headline act (concerts only), venue or show time).
        • 2. The varying exchange and refund policies set forth by Event Organisers prohibit TicketSource from initiating exchanges or refunds after a booking is placed or if a ticket is lost or stolen. 3. In the event of such reversal of transaction being desired, you should contact the The BearPit directly, as they may, at their discretion, agree to your wishes.
        • 4. Booking fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see point 9).
        • 5. If an Event is cancelled by The Bear Pit Theatre (i.e. a cancellation due to circumstances beyond our control), TicketSource will refund the purchase price of your tickets and any booking fees. Ticket delivery, refund protection and telephone service fees are non-refundable.
          •  6. TicketSource is normally notified in advance of any pending Event cancellation by the Event Organiser. We then automatically initiate refunds to all ticket purchasers who booked online. You can also notify TicketSource directly if you discover that an event has been cancelled by emailing

        cancellations@ticketsource.co.ukno later than the Monday at noon following the event

Written communications

          1. Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This section does not affect your statutory rights.


          1. All notices given by you to us must be given to The Bear Pit Theatre, Rother Street, Stratford-upon-Avon, Warwickshire, CV37 6LU or by email to boxoffice@thebearpit.org.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in section on written communications above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

Events outside our control

          1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).
          2. A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.
          3. If a Force Majeure Event occurs, we may have to cancel a performance or abandon it part way through and our obligations to you are deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Other Matters

          1. We may transfer, assign, charge, sub-contract or otherwise dispose of any Contract at any time, but you may not do so without our prior written consent.
          2. If we fail to exercise any of our rights under any Contract, this will not amount to a waiver by us of those rights.
          3. If any part of these terms or of any Contract is unenforceable, this will not affect the enforceability of any other part.
          4. We intend to rely upon these terms and any document expressly referred to in them in relation to the subject matter of any Contract.


          1. We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.
          2. Any Contract will be subject to the terms in force at the time that you order Tickets from us, unless any change to these terms is required to be made by law or governmental authority (in which case it may apply to orders previously placed by you).

Law and jurisdiction

          1. These terms and Contracts for the purchase of Tickets through our website will be governed by English law. Any dispute over or claims arising from these terms or any Contracts will be subject to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breaking these terms or any Contract in your country of residence or any other relevant country.

Website Terms and Conditions

1. Information about The Bear Pit Theatre and using this website

1.1 The Bear Pit Theatre Ltd welcomes you to www.thebearpit.org.uk (Our Website). This website is owned and managed by The Bear Pit Theatre Ltd. For further details about The Bear Pit Theatre, please go to the end of these terms of use.

1.2 This page and any documents referred to on it tell you how you can use our website (Terms and Conditions). Please read these terms carefully before you start to use our website, since by using this website, you indicate that you accept the terms.

1.3 Please note that some services offered on our website are subject to additional Terms and Conditions that supplement or vary these terms of use. Where additional terms apply, it will be clearly stated on the appropriate webpage. In the event of any discrepancy between these terms of use and the Terms and Conditions applying to any specific service, the Terms and Conditions that apply to the service in question will prevail.

1.4 Our website contains links to other websites and third party websites, including those of other organisations who are working with The Bear Pit (Partner Sites). When you visit a Partner Site or purchase goods or services from a Partner Site, your use of that Partner Site (as applicable) will be subject or the privacy policy and terms of use applicable to that Partner Site (as applicable).

2. Accessing and using our website

2.1 We may withdraw or change the services we provide on our website without notice. We will not be liable if for any reason this website is unavailable at any time or for any period.

2.2 If you choose, or you are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and not disclose it to any third party. We may disable any user name or password at any time if you have failed to comply with these terms of use.

2.3 You may use our website for (a) your own personal and non-commercial use or (b) any non-commercial educational use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content obtained from our website, except for any copying, distribution or reproduction that is (i) strictly necessary for any personal or non-commercial educational use or (ii) where such content is identified as being available for use pursuant to the terms of a Creative Commons licence, carried out strictly pursuant to the terms of the applicable Creative Commons licence.

2.4 Wherever you use material from our website as set out in section 2.3, you will acknowledge The Bear Pit Theatre or any other contributor referred to as the copyright owner.

2.5 If you wish to make any use of material on our website other than as set out in section 2.3 above, please address your request to info@thebearpit.org.uk

2.6 You agree not to modify the paper or digital copies of any materials you have printed off or downloaded from our website in any way, and not to use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

2.7 Further, all use by you of our website is subject to our Acceptable Use Policy. Please read that policy carefully, as your continued use of our Website shows you accept and agree to comply with all the terms set out in the Acceptable Use Policy, which supplements our terms of use.

2.8 If you print off, copy or download any part of our website in breach of these terms of use or our Acceptable Use Policy, your right to use our website will cease immediately and you agree, at our option, either to return, destroy or delete any copies of the materials you have made.

3. Intellectual Property Rights
All contents of our website, including the trade marks The Bear Pit Theatre Ltd & The Bear Pit Theatre Company and The Bear Pit and The Bear Pit Theatre logo and any software on the website, are protected by intellectual property rights and other related rights around the world that are owned by The Bear Pit Theatre Ltd or its licensors. No part of our website may be reproduced in any form (electronically or otherwise) or used other than as set out in section 2.3 above without our prior written permission.

4. Website Postings by You

4.1 By posting any content on our website (including any text, photographs, graphics, video or audio), you agree to give us permission to use that content free of charge in any way subject to our privacy policy (including modifying or adapting it for editorial reasons) in any media worldwide.

4.2 Copyright in any content you post on our website will remain with you and the permission you give to us in section 4.1 is not exclusive, so you can continue to use the material in any way you like and to allow others to use it.

4.3 If you do not want to give us permission to use the content you post, please do not contribute to our website.

4.4 You confirm that any content you post on our website is your own original work and that you have the right to give us permission to use it.

4.5 If anyone is identifiable in any content you post, you confirm that you have their permission or the permission of their parent or guardian if they are under 16.

4.6 You agree to make sure that any content you post on our website complies with our Acceptable Use Policy and these rules:

You will not upload viruses or other malicious code
No unlawful or objectionable content: material that is abusive, threatening, pornographic, offensive, harmful, defamatory, infringes the privacy or other rights of person or is unlawful is not acceptable
No advertising or marketing
No spamming
You will not take any action that might disable, overburden, alter or impair the function of, or content on, our website.
4.7 If you are under 16 please get your parent or guardian’s permission before posting any content on our website.

4.8 Please ensure that you do not reveal any personal information about yourself or anyone else in any posting you make (e.g. your telephone number or address).

4.9 We may remove any content you post on our website if we believe it breaches these terms of use or our Acceptable Use Policy

5. Links to and from Third Party Sites

5.1 Our website may contain links to websites operated by third parties including Partner Sites as referred to at section 1.4 above. The operation of these websites is outside our control and you proceed at your own risk. The Bear Pit does not endorse these websites and is not liable for the products, services or content you access through any linked site.

5.2 If you wish to create a link to our website, you may only link to any complete contents page (and not to a part of a page) and the page must not be viewed within the pages of any other website. You may create such links only in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

5.3 You agree not to establish a link to our website from any website that is not owned by you and the website from which you are linking must comply in all respects with the rules about content set out in section 4 above and set out in our Acceptable Use Policy.

5.4 We may withdraw permission to link to our website without notice.

6. Changes

6.1 We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use our best efforts to ensure that all information on our website is up-to-date, but we cannot guarantee this.

6.2 We may revise these terms of use at any time by amending this page. You should check this page from time to time to take notice of any changes we have made, as they are binding on you.

7. Information about you Your privacy is very important to us.
We will collect, use, store and disclose your personal details in accordance with our privacy policy. By using our website you consent to us doing so with any data which we collect from you and you confirm to us that any data which you provide to us is accurate.

8. Transactions concluded through our website Please note that contracts for the supply of goods or services formed through our website or as a result of visits made by you are governed by our Ticketing Terms (for tickets purchased via this website), and our Acceptable Use Policy.

9. Our liability

9.1 We are not responsible for any content posted on our website by members of the public and the views expressed are theirs and not those of The Bear Pit Theatre.

9.2 The content we provide on our website is provided on an ‘as is’ basis without any guarantees as to its accuracy and to the extent permitted by law we exclude all representations and warranties (whether express or implied by law).

9.3 As our website is provided to you free of charge, we do not accept any liability to you (whether in contract, tort (including negligence) or otherwise) arising from your use of our website or any content on it, unless you purchase any goods or services from our website.

9.4 If you purchase any goods or services from our website, our liability to you (whether in contract, tort (including negligence) or otherwise) is limited to the purchase price for those goods or services.

9.5 We will not accept liability for any indirect, special or consequential losses, including (for example) loss of profits, revenue, contracts, data or goodwill.

9.6 These terms of use do not affect your statutory rights as a consumer.

9.7 Nothing in these terms limits our liability for death or personal injury caused by our negligence or for any other matter for which it would be illegal for us to limit, or attempt to limit, our liability.

10. Other matters

10.1 If any part of these terms of use is unenforceable, this will not affect the enforceability of any other part.

10.2 These terms of use, together with any document referred to in these terms, constitutes the whole agreement between you and us.

10.3 These terms of use are governed by English law. All disputes over or claims arising from or related to a visit to our website or to these terms of use will be subject to the exclusive jurisdiction of the English Courts, although we retain the right to bring proceedings against you for breaking these terms of use in your country of residence or any other relevant country. print terms of use

Acceptable Use Policy

1 This Acceptable Use Policy sets out the terms between you and us under which you may access our website www.thebearpit.org.uk (‘Our Website’). This Acceptable Use Policy applies to all users of, and visitors to, Our Website. Please read these carefully, as your continued use of Our Website shows you accept and agree to comply with all the terms set out in this Acceptable Use Policy, which supplement our Terms and Conditions.

2 Our Website is owned and managed by us, The Bear Pit Theatre Ltd (the ‘we’ or ‘us’). For further details about us, please go to the end of our Terms and Conditions.

3 You may only use Our Website for lawful purposes. You may not use Our Website:

(a) In any way that breaches any applicable local, national or international law or regulation;
(b) In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
(c) For harming or trying to harm minors in any way;
(d) To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out in paragraphs 6 and 7 below;
(e) To send, or procure the sending of, by any means any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); and
(f) To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

4 You also agree not to access without authority, interfere with, damage or disrupt:

(a) any part of Our Website;
(b) any equipment or network on which Our Website is stored;
(c) any software used in the provision of Our Website; or
(d) any equipment or network or software owned or used by any third party.

5 Our Website is an interactive site allowing you to post your own content. While we are under no obligation to do so, we may periodically check or review the content posted on Our Website. However, we expressly exclude our liability for any loss or damage arising from any user-posted content which does not comply with the standards set out in paragraphs 6 and 7 below, whether Our Website is reviewed or not. If you have any concerns about content of Our Website, please contact us on info@thebearpit.org.uk

6 You agree that any content that you post on Our Website (‘Your Content’) will comply with the following terms in this paragraph and paragraph 7, and that compliance will be with the spirit of these terms as well as the letter:

(a) Your Content will be accurate, where it states facts;
(b) Your Content will be genuinely and honestly held, where it states opinions; and
(c) Your Content will comply with all applicable law in the UK and in any country from which you post it.

7 Your Content must not:

(a) Contain any material which is defamatory of any person;
(b) Contain any material which is obscene, offensive, hateful or inflammatory;
(c) Promote sexually explicit material;
(d) Promote violence;
(e) Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
(f) Infringe any copyright, database right or trade mark of any other person;
(g) Be likely to deceive any person;
(h) Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
(i) Promote any illegal activity;
(j) Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
(k) Be likely to harass, upset, embarrass, alarm or annoy any other person;
(l) Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
(m) Give the impression that it emanates from us, if this is not the case; or
(n) Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

8 We will decide, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of our Website. When a breach of this policy has occurred, we may take such action as we consider appropriate.

9 Any failure to comply with this Acceptable Use Policy is a material breach of the Terms and Conditions on which we allow you to use Our Website, and may result in us taking all or any of the following actions:

(a) Immediate, temporary or permanent withdrawal of your right to use Our Website;
(b) Immediate, temporary or permanent removal of any posting or material uploaded by you to Our Website;
(c) Issue of a warning to you;
(d) Legal proceedings against you for refund of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
(e) Further legal action against you; and
(f) Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

10 We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this policy are not limited, and we may take any other action we reasonably consider appropriate.

11 We may change this Acceptable Use Policy at any time by amending this page. You should regularly check this page to take notice of any changes we make, as they are legally binding on you. Some rules contained in this Acceptable Use Policy may also be superseded by rules or notices published elsewhere on Our Website.

About The Bear Pit Theatre
The Bear Pit Theatre is a Ltd company and registered in England and Wales as a charity under no.

Our main trading address is The Bear Pit Theatre, Rother Street, Stratford-upon-Avon, Warwickshire,
CV37 6LU.

If you have any concerns about material which appears on our website please contact info@thebearpit.org.uk

Thank you for visiting our website.

Last updated: 27 September 2014